1. Free plan and free trial
Our Free plan is free forever and never charges you. All paid plans include a 14-day free trial. You are not charged during the trial, and you can cancel any time before it ends to avoid being billed. No refund is required for the trial because no payment is taken during it.
2. Monthly subscriptions
Monthly plans are billed in advance for each one-month cycle. Monthly subscription fees are non-refundable. You can cancel at any time from your account settings; when you cancel, your plan stays active until the end of the current paid month and then stops renewing. We do not provide pro-rated refunds for partial months or for time remaining after you cancel.
3. Annual subscriptions
If you purchase an annual plan, you may request a full refund within 14 days of the initial purchase or renewal charge. After the 14-day window, annual fees are non-refundable, but you can cancel to stop the next annual renewal; your plan remains active until the end of the paid year.
4. Exceptions
We will review refund requests outside the standard policy on a case-by-case basis where:
- you were charged in error or charged more than once for the same period;
- a prolonged service outage on our side prevented you from using the Service; or
- a refund is required under applicable consumer-protection law.
Refunds are not provided for dissatisfaction after the applicable window, for failure to cancel before renewal, or for unused features within an active plan.
5. How to request a refund
Email support@practiceoak.com from the email address on your account, with the subject line “Refund request”. Include your workspace name and the approximate date of the charge. We may ask a few questions to verify the account and understand the issue.
6. Processing time
We aim to review refund requests within 1 business day. Approved refunds are issued to your original payment method through Razorpay. Once processed on our side, it typically takes 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer.
7. Questions
If you have any questions about cancellations or refunds, contact us at support@practiceoak.com or through our contact page. This policy is part of our Terms of Service. PRACTICEOAK, Lucknow, Uttar Pradesh, India.