1. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that happens under your account. You must notify us promptly of any unauthorised use of your account.
2. What PracticeOak is — and is not
PracticeOak is a scheduling and booking tool. We provide software that helps professionals manage appointments and communicate with their clients. PracticeOak is not a medical, legal, financial, or other professional-services provider. We do not provide medical, legal, accounting, or any professional advice, and we are not a party to the relationship between a practice and its clients. Practices are solely responsible for the services they provide to their clients and for complying with the laws and professional standards that apply to them.
3. Acceptable use
You agree not to use the Service to:
- break any law or regulation, or infringe anyone’s rights;
- send spam, or send messages to people who have not agreed to be contacted;
- upload malware or attempt to breach, disrupt, or overload the Service;
- reverse-engineer, resell, or copy the Service except as allowed by law;
- store or transmit content that is unlawful, harmful, or abusive.
You are responsible for obtaining any consents required to enter your clients’ personal data into the Service and to send them notifications via WhatsApp, SMS, or email.
4. Subscriptions, billing, and free plan
The Service is offered on a Free plan and on paid plans (Starter, Pro, and Business). Paid plans are billed on a recurring monthly basis in advance through our payment processor, Razorpay. Prices are shown on our pricing section and are exclusive of taxes unless stated otherwise.
Paid plans include a 14-day free trial. Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date. The Free plan is subject to usage limits (for example, a monthly cap on appointments and a limited number of services and staff seats); if you exceed those limits you will be prompted to upgrade. We may change plan pricing or features on reasonable notice; changes take effect at your next renewal.
5. Refunds
Refunds are governed by our Refund Policy, which forms part of these Terms.
6. Availability and uptime
We work hard to keep the Service available and reliable, but we provide it on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted or error-free. Scheduled maintenance, updates, and factors outside our control (including third-party providers such as WhatsApp, email, payment, and hosting providers) may affect availability.
7. Client notifications
Notifications are delivered through third-party providers and depend on those providers, on correct contact details, and on the client’s device and network. We do not guarantee that every message will be delivered, delivered on time, or read, and we are not liable for missed appointments or other outcomes resulting from a message not being delivered.
8. Your content and data
You retain ownership of the data you and your clients put into the Service. You grant us a limited licence to host, process, and transmit that data solely to provide the Service. Our handling of personal data is described in our Privacy Policy.
9. Limitation of liability
To the maximum extent permitted by law, PRACTICEOAK will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months immediately before the event giving rise to the claim.
10. Termination
You may cancel your subscription or close your account at any time from your account settings. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. On termination, your right to use the Service ends; provisions that by their nature should survive (such as liability limits and governing law) will continue to apply. Data handling after termination is described in our Privacy Policy.
11. Governing law and disputes
These Terms are governed by the laws of India. The courts at Lucknow, Uttar Pradesh, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any applicable mandatory consumer-protection laws.
12. Changes to these Terms
We may update these Terms from time to time. When we make material changes we will update the “Last updated” date and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.
13. Contact
Questions about these Terms? Email support@practiceoak.com or visit our contact page.